Frequently asked questions from buyers

Buyer FAQ

  • What is a bid increment?

  • What is a partial purchase offer?

  • What is the difference between a “Quick Bid”, a “Regular Bid” and an “Automatic Bid”?

  • What’s a “Mixed pallet”?

  • Why some offers are “closed”?

  • What is a blind box?

  • Can I combine several orders in a single shipment?

  • Who pays the shipping costs?

  • Who is in charge of transport?

  • Are there any additional fees when paying?

  • What about VAT?

  • Who charges me?

  • How can I check the status of a payment?

  • What currency should I pay in?

  • What payment options do you accept?

  • What is the “Bid” button?

  • How do I report suspicious auction activity?

  • How do I know when an auction will end?

  • In general, how long does an auction last?

  • I made the best offer, but I didn’t win the sale, what happened?

  • What is the “reserve price”?

  • How do I know if I won a bid?

  • How do I know if someone has outbid me?

  • How can I track my open auctions?

  • How do I know if my bid has been accepted?

  • How does the auction system work?

  • How can I place a bid?

  • How can I find out exactly in what condition each product of an offer is?

  • Where are the goods located?

  • What categories of goods are available?

  • How can I reduce and sort the search results?

  • What should I do if I lose my login details?

  • How can I see the status of my orders?

  • How can I follow my current auctions?

  • How can I confirm my account?

  • How can I create an account?

  • What can I buy on Stocklear?

  • How long do I have to pay for my order after winning an auction?

  • What is Stocklear?

New on Stocklear?

The B2B marketplace of Stocklear allows retailers and brands to digitalize the sale of their excess inventory.
It allows buyer to purchase joblots.

Resources and advice

  • Very responsive and professional team. Very good quality products at very good prices. Great sales and payment system. Thank you very much!

    InformatiqueOccasionThe 01/01/2022
  • I recommend this serious company. Having done several successful auctions, transport and logistics + follow-up from their professional side until the arrival of the order.

    Jordan AlexandreThe 11/01/2022
  • Serious French company that reassures buyers. When the goods are not of the same grade as advertised, we have always received compensation more or less equal to the damage. They are easy to contact and very efficient!

    Quentin W.The 14/03/2022
  • Very serious site. Follow-up of orders and delivery to the millimetre. Very professional and attentive staff. Very responsive and information communicated in real time. I am very pleased with the service and the quality of the product. A big Bravo to the super competent logistics team.

    Bache SThe 02/05/2022

Google reviews – With an average of 4.7 out of 5.

  • Customer service

    Our customer service team based in France speaks French, English and Spanish and is here to answer all your questions. You can reach us by chat or through your account.

  • Secure payment

    Feel confident buying through our marketplace. Sellers are paid once you have validated the receipt of your orders.

  • Quality

    The reseller lots, the clearance lots you have access to come directly from the major brands and retailers.