Question 1

What is a bid increment?

Answer

A bid increment is the minimum amount between two consecutive bids. The higher the price of the auction item, the higher the bid increment. On Stocklear, the first bid is free, then the next bidders follow the bid increment, which is based on three levels:

Bid amount	Bid increment
0€ – 300€	50€
301€ – 2.000€	100€
+ 2.000€	200€

Question 2

What is a partial purchase offer?

Answer

These are the 3 bidding methods available on our marketplace.

Quick bid: is a bid of a fixed and unique amount for a lot, but predefined dynamically by our bidding system. This allows you to select a logical amount and bid quickly.
Regular Bid: is a bid for a fixed and unique amount for a lot. If another bidder places a higher bid than yours, you must place a new bid to be the highest bidder again.
Automatic bid: is an auction where you indicate the maximum amount you are prepared to pay for a lot. Our system automatically outbids you with a higher bid than the previous one. As long as your maximum amount has not been reached.

On Stocklear, the first bid is free, then the following bidders follow the bid increment. Bid increment evolves along with the price of the lot and is divided into three levels:

Bid amount	Bid increment
0€ – 300€	50€
301€ – 2.000€	100€
+ 2.000€	200€

Question 3

What is the difference between a « Quick Bid », a « Regular Bid » and an « Automatic Bid »?

Question 4

What’s a « Mixed pallet »?

Question 5

Why some offers are « closed »?

Question 6

What is a blind box?

Question 7

Can I combine several orders in a single shipment?

Question 8

Who pays the shipping costs?

Question 9

Who is in charge of transport?

Question 10

Are there any additional fees when paying?

Question 11

What about VAT?

Question 12

Who charges me?

Question 13

How can I check the status of a payment?

Question 14

What currency should I pay in?

Question 15

What payment options do you accept?

Question 16

What is the « Bid » button?

Question 17

How do I report suspicious auction activity?

Question 18

How do I know when an auction will end?

Question 19

In general, how long does an auction last?

Question 20

I made the best offer, but I didn’t win the sale, what happened?

Question 21

What is the « reserve price »?

Question 22

How do I know if I won a bid?

Question 23

How do I know if someone has outbid me?

Question 24

How can I track my open auctions?

Question 25

How do I know if my bid has been accepted?

Question 26

How does the auction system work?

Question 27

How can I place a bid?

Question 28

How can I find out exactly in what condition each product of an offer is?

Question 29

Where are the goods located?

Question 30

What categories of goods are available?

Question 31

How can I reduce and sort the search results?

Question 32

What should I do if I lose my login details?

Question 33

How can I see the status of my orders?

Question 34

How can I follow my current auctions?

Question 35

How can I confirm my account?

Question 36

How can I create an account?

Question 37

What can I buy on Stocklear?

Question 38

How long do I have to pay for my order after winning an auction?

Question 39

Frequently asked questions from buyers